For non-customizable products — Are subject to original equipment manufacturer return terms.
For customizable products:
ASA Computers agrees to use its best efforts to assist Client with returns of Products.
In the event that a customizable product needs to be returned to ASA Computers for warranty service, Client must first obtain RMA number from ASA. We reserve the right to not accept any shipment without an RMA number. After processing an RMA request, we reserve the right to request the total cost of the replacement products or the actual products itself if we later determine it to have sustained damage through actions of the Client.
Client must supply the following information to obtain an RMA number: invoice date, invoice number, product model name, serial number, and reason for return. RMA number will become void if the product it covers is not received by ASA within 30 days after the RMA number is issued.
RETURN FOR CREDIT
Defective or DOA Products may be returned for credit within 30 days from ASA's invoice date. Credit will only be issued if returned products are in brand new condition. ASA (via the original equipment manufacturers of these products) will charge a restocking fee of an amount no less than 15% of the purchase price for any returned product that is non-defective or arrives with an incomplete package. ASA will allow a 10-day period in the overall 30 days for shipment of a returned product to reach us.
Client must notify ASA regarding any DOA ("Dead On Arrival") products within 10 days from the invoice date.
All product replacements are subject to quantity available with ASA and original equipment manufacturers. If there is no stock to replace the returned products, we shall have at least 30 days to replace the returned products or the equivalent product.
Upon expiration of the warranties in Section 6, ASA may provide additional services up to 2 years from the date of expiration subject to additional charges. We shall have the option to replace defective products with refurbished or functionally equivalent products in the event that we determine, in our sole discretion, that a repair is impracticable. Client shall pay for all shipping, service, parts, and other charges associated with out-of-warranty services. Client is encouraged to keep spare parts in stock for faster turnaround time for tasks which may not require shipping products back to ASA.
A cancelled order will be subject to a cancellation charge of minimum 15% of the total order amount.